Basics

What is qmsWrapper?

  • qmsWrapper™ provides a business framework, helping companies to reach compliance. You can focus on business goals, streamline the way you approach regulatory and ISO standards, enhance both quality and productivity. qmsWrapper focuses on Time Management, Project Management, Document Management, Team Communication and Quality Management.

How do I register for qmsWrapper?

Can I calculate an exact price of my qmsWrapper license?

  • Signing up for 21-day free trial, your account is automatically created. Then Login to the Marketplace on our website, where you can easily select the pricing plan license that fits your need.
  • It’s really affordable!

How do I log in to qmsWrapper software?

  • Please go to the qmsWrapper login page, and log in with your registered email address and password.

I forgot my password. How do I reset it?

  • If you forgot your password, please go to the qmsWrapper login page and click on the ‘Forgot your password?’ link. Type in your registered email and follow the instructions you receive into your email inbox. If you have trouble logging in after resetting your password, please contact the Administrator user of you qmsWrapper instance first. If the problem persists, please contact our support team.

I typed in my login credentials correctly, but I cannot log in to my account. What should I do?

  • Probably, the Administrator of your qmsWrapper instance didn’t activate your account yet. If you have trouble logging in after activating your account, please contact our support team.

What should I do if the activation link expired in my welcome mail?

  • In case, you missed your welcome mail, you can go to the qmsWrapper login page and reset your password. Click on ‘Forgot your password?’, type in your email, and follow the instructions in the mail we sent to you.

How can I contact support in qmsWrapper software?

  • Please click on 'Help and Support'  on the bottom of the sidebar on the left side.

What languages are supported?

  • At the moment qmsWrapper is only available in English.

Where are my downloaded files?

  • The files are being downloaded into your O.S. default download folder.

Can I buy qmsWrapper software with the one-time fee, and install it on my computer?

  • qmsWrapper is cloud-based service. It is available to users on demand via the Internet from a cloud computing provider’s servers – installation is not necessary. Subscription is annual for the number of users selected and for storage space used.
  • Cloud-based software is flexible, access to the information is possible from anywhere and anytime, regardless of the platform (Windows, Linux, Mac).

How can I pay my qmsWrapper subscription?

  • qmsWrapper subscription can be paid using PayPal or Mastercard/Visa credit card.

Can I be the only user of qmsWrapper?

  • In order to use qmsWrappers full potential with all of the features and to fulfill standard requirements, there should be more than one user.
  • For example: With only one person covering all the roles in the company, the approval workflow will not fulfill the requirements of the standards.
  • This is the reason why we stated in the Marketplace that there should be at least two users (and that number cannot be changed).

Do I need to wait until the last day of my subscription to renew my license?

  • You don’t need to wait until last day of your subscription to renew your license, it can be renewed 1 month before your current one expires. The renewed license will go active from the last day of the current license.

On how many computers am I allowed to use qmsWrapper?

  • Once signed up, you are able to log in and use qmsWrapper on any computer. There are no limits regarding computers. The number of available users in your qmsWrapper instance depends on the subscribed Package, which can be upgraded on our Marketplace.

Can I add more users/storage space during subscription?

  • Yes, you can add users or storage space any time during subscription. The price will be calculated based on the remaining days of your current license, billed at the same rate as your current license.
  • If you log in as an administrator you will be able to see a pricing calculator, that will show currently active users and GB storage. To add more users or storage space, you will need to drag the red circle to the right or enter the desired number in the boxes.
  • It’s really affordable! (yeah, we’ve said this before) 

Can I reduce the number of users/storage space during subscription?

  • The number of users or storage space cannot be reduced during the life of the initial subscription. Reducing the number of users or storage is only possible at the end of the paying cycle.
  • In order to reduce the number of users/storage space, you have to deactivate unnecessary users or free up some GB space in your qmsWrapper account.

Can I cancel my subscription to qmsWrapper before it expires?

  • Sadly, it is possible to cancel your subscription, but you will not be refunded. However, a user may submit a request for the refund, by detailing the reasons for a refund. Refund requests will be considered only within the first 2 weeks after making the payment. For more information about Refunds and Cancellation Policy please visit https://www.qmswrapper.com/terms-and-conditions

Is my data secure and how is it protected?

  • Every aspect of qmsWrapper was built with confidentiality and security in mind. Your data is protected and available whenever required, through the cloud-based system. Regular software updates protect the software from emerging security concerns, and continuous, encrypted, off-site multiple location/GEO regions storage backups are protecting your data in case of natural or unforeseen disasters.

I signed up for the free trial and  I couldn’t find Interactive Quality Manual Creator and the GAP Report Tool in my qmsWrapper?  

  • The Interactive Quality Manual Creator and the GAP Report Tool are not part of the Free Trial. They are available as add-ons for purchase only as they represent a great added value.​